is a program funded under the Going Home Staying Home reforms of the NSW Department of Family and
Community Services to provide families from culturally and linguistically diverse backgrounds with safe and supported crisis and transitional accommodation.
Introducing
What is Linking Hearts?
Linking Hearts is a program funded under the Going Home Staying Home reforms of the NSW Department of Family and Community Services to provide families from culturally and linguistically diverse backgrounds with safe and supported crisis and transitional accommodation.
Linking Hearts brings a range of expert service providers together to deliver holistic support options focusing on prevention and early intervention, safe and supported crisis and transitional accommodation, rapid rehousing and intensive support for clients with complex needs.
What is the Referral Process?
The Muslim Women Association (MWA), as the lead agency, has the responsibility for the overall case management of all referrals. As such, while a client may initially make contact with any of the Linking Hearts partners, all cases will be referred to the MWA Case Management team for initial assessment.
On assessing the client for suitability and needs the MWA Case Manager will then determine the appropriate interventions and refer aspects of the case management plan to any partners as required.
The MWA Case Manager will maintain the overall management of the client across the partnering team.
Who does Linking Hearts Support?
Linking Hearts is designed to support families. A family can be a single parent, mother or father, and children or both parents with children. Linking Hearts does not provide support to single adults.
Linking Hearts supports families in need of any race, religion or culture and in ways that are cognisant of the specific cultural needs of our clients.
The partnership model that underpins Linking Hearts allows all members of a family in need to receive the appropriate support at an individual level while still maintaining a holistic support plan for the family unit itself.
Who are our Partners?
Linking Hearts is led by the Muslim Women Association. Our organisation has over thirty years experience in supporting clients in need. We are proud to be partnering with:
 |
Baptist Care who will support our male clients |
|
Southern Sydney Women’s Therapy Centre to support our female clients |
|
Metro Assist for tenancy support |
|
Domestic Violence Service Management who will provide ongoing evaluation and process improvement |
Linking Hearts Launch
The United Muslim Women Association (MWA) was excited to launch Linking Hearts: Canterbury Bankstown Multicultural Family Homelessness Support Service at Haldon House Function Centre in Sydney’s South West on Tuesday 24th March 2015.
Linking Hearts, a new service supporting individuals and families in need, was launched by NSW Minister for Family and Community Services Gabrielle Upton, and NSW Minister for Citizenship and Communities Victor Dominello.
Linking Hearts is a new innovative program that builds on strong interagency relationships to provide holistic and culturally sensitive support options for those at greatest risk of homelessness. It is funded under the NSW Department of Family and Community Services Going Home Staying Home reforms.
Ms Upton said the Linking Hearts program will provide support for individuals and families from culturally and linguistically diverse backgrounds who are at risk of homelessness.
“I welcome this new program aimed at helping to ensure the most vulnerable in society, including new migrants and refugees, are able to access the services they need regardless culturally and linguistic background,” Ms Upton said.
“In particular I pay tribute to the Muslim Women’s Association, led by Maha Abdo OAM, for its dedication to supporting migrant families, especially women and children, across Sydney at risk of homelessness and domestic violence.”
Mr Dominello said Linking Hearts would provide culturally-appropriate services for individuals at risk of homelessness, including women and children escaping domestic and family violence and refugees requiring crisis care accommodation.
“We’re one of the most culturally diverse societies in the world, so it’s important that we have specialist migrant homelessness services – where the staff understand the culture, speak the language and have strong links to the community,” he said.
Ms Joumana Harris, President of the MWA, stated “The MWA is excited to be leading this initiative. Linking Hearts draws together a number of agency providers to work together to bring a better outcome for our clients. We are pleased to be able to leverage off our strong interagency relationships to deliver a key platform of the Going Home Staying Home reforms.”
Working with the MWA on this key initiative will be our key partners:
Ms Maha Abdo, Executive Officer of the MWA, stated, “The need for emergency and crisis support in the community is growing and crosses cultural and social barriers.
For the first time, through Linking Hearts, we have a support service that also crosses these very same boundaries.”
The MWA, with over 30 years experience in supporting the community, is excited to be leading this evolution of support services in NSW.
At Linking Hearts, we provide a professional work environment for all employees.
Any career opportunities will be posted here.
